CUSTOMER CARE

Refund Policy

We want you to receive the digital resource you paid for and be able to access it.

This policy applies to purchases made through NextYouHub. Most products are digital files or downloadable resources, so delivery may begin shortly after a successful payment.

When to contact us

Please contact us if you experience a duplicate payment, receive the wrong product, cannot access a purchased download, or believe there is a technical problem with your order. Include your order number and the email address used at checkout so we can investigate.

Refund review

We review refund requests individually, taking into account the order record, the issue reported, whether the file was delivered or accessed, and applicable consumer-protection requirements. A refund is not automatic for a change of mind after a digital file has been successfully delivered, but we will consider the facts of each request fairly.

How to request help

Contact us through the Contact page or email nextyouhub7@gmail.com. Please allow reasonable time for us to review your request and reply.

Payment reversals

If a refund is approved, it will normally be sent through the original payment method where supported. The time taken for the funds to appear depends on the payment provider and bank.

This policy is intended to explain our current process and should be kept consistent with applicable law and the actual payment and delivery setup used by the store.